Information Journal Paper
APA:
CopyGILLY, M.C., STEVENSON, W.B., & YALE, L.J.. (1991). DYNAMICS OF COMPLAINT MANAGEMENT IN THE SERVICE ORGANIZATION. JOURNAL OF CONSUMER AFFAIRS, 25(2), 295-322. SID. https://sid.ir/paper/604072/en
Vancouver:
CopyGILLY M.C., STEVENSON W.B., YALE L.J.. DYNAMICS OF COMPLAINT MANAGEMENT IN THE SERVICE ORGANIZATION. JOURNAL OF CONSUMER AFFAIRS[Internet]. 1991;25(2):295-322. Available from: https://sid.ir/paper/604072/en
IEEE:
CopyM.C. GILLY, W.B. STEVENSON, and L.J. YALE, “DYNAMICS OF COMPLAINT MANAGEMENT IN THE SERVICE ORGANIZATION,” JOURNAL OF CONSUMER AFFAIRS, vol. 25, no. 2, pp. 295–322, 1991, [Online]. Available: https://sid.ir/paper/604072/en