OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE CALL CENTER

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FEINBERG R.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:2000 | Volume:11 | Issue:2 Page(s): 131-141

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Information Journal Paper

Title

OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE CALL CENTER

Author(s)

FEINBERG R. | Issue Writer Certificate

Keywords

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Abstract

Cites

DETERMINANTS OF THE CALLERS’ SATISFACTION OF MOTOR INSURANCE CALL CENTER: THE CASE OF IRAN KHODRO INSURANCE SERVICES AGENCY

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APA: Copy

FEINBERG, R.. (2000). OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE CALL CENTER. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 11(2), 131-141. SID. https://sid.ir/paper/605091/en

Vancouver: Copy

FEINBERG R.. OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE CALL CENTER. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 2000;11(2):131-141. Available from: https://sid.ir/paper/605091/en

IEEE: Copy

R. FEINBERG, “OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE CALL CENTER,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 11, no. 2, pp. 131–141, 2000, [Online]. Available: https://sid.ir/paper/605091/en

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