Information Journal Paper
APA:
CopyOK, C., BACK, K., & SHANKLIN, C.W.. (2007). MIXED FINDINGS ON THE SERVICE RECOVERY PARADOX. SERVICE INDUSTRIES JOURNAL, 27(6), 671-686. SID. https://sid.ir/paper/605520/en
Vancouver:
CopyOK C., BACK K., SHANKLIN C.W.. MIXED FINDINGS ON THE SERVICE RECOVERY PARADOX. SERVICE INDUSTRIES JOURNAL[Internet]. 2007;27(6):671-686. Available from: https://sid.ir/paper/605520/en
IEEE:
CopyC. OK, K. BACK, and C.W. SHANKLIN, “MIXED FINDINGS ON THE SERVICE RECOVERY PARADOX,” SERVICE INDUSTRIES JOURNAL, vol. 27, no. 6, pp. 671–686, 2007, [Online]. Available: https://sid.ir/paper/605520/en