EMPIRICAL INVESTIGATION OF THE HARD AND SOFT CRITERIA OF TQM IN ISO 9001 CERTIFIED SMALL AND MEDIUM SIZED ENTERPRISES

LEWIS, W.G., PUN, K.F., & LALLA, T.R.M.. (2006). EMPIRICAL INVESTIGATION OF THE HARD AND SOFT CRITERIA OF TQM IN ISO 9001 CERTIFIED SMALL AND MEDIUM SIZED ENTERPRISES. INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT, 23(8), 964-985. SID. https://sid.ir/paper/607442/en

LEWIS W.G., PUN K.F., LALLA T.R.M.. EMPIRICAL INVESTIGATION OF THE HARD AND SOFT CRITERIA OF TQM IN ISO 9001 CERTIFIED SMALL AND MEDIUM SIZED ENTERPRISES. INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT[Internet]. 2006;23(8):964-985. Available from: https://sid.ir/paper/607442/en

W.G. LEWIS, K.F. PUN, and T.R.M. LALLA, “EMPIRICAL INVESTIGATION OF THE HARD AND SOFT CRITERIA OF TQM IN ISO 9001 CERTIFIED SMALL AND MEDIUM SIZED ENTERPRISES,” INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT, vol. 23, no. 8, pp. 964–985, 2006, [Online]. Available: https://sid.ir/paper/607442/en