Information Journal Paper
APA:
CopyJAYAWARDHEN, C., & LEO, P.Y.. (1997). SERVICE ENCOUNTER QUALITY DIMENSION, A DYADIC PERSPECTIVE: MEASURING THE SERVICE ENCOUNTER AS PERCEIVED BY CUSTOMERS AND PERSONNEL. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 8(1), 65-68. SID. https://sid.ir/paper/610574/en
Vancouver:
CopyJAYAWARDHEN C., LEO P.Y.. SERVICE ENCOUNTER QUALITY DIMENSION, A DYADIC PERSPECTIVE: MEASURING THE SERVICE ENCOUNTER AS PERCEIVED BY CUSTOMERS AND PERSONNEL. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 1997;8(1):65-68. Available from: https://sid.ir/paper/610574/en
IEEE:
CopyC. JAYAWARDHEN, and P.Y. LEO, “SERVICE ENCOUNTER QUALITY DIMENSION, A DYADIC PERSPECTIVE: MEASURING THE SERVICE ENCOUNTER AS PERCEIVED BY CUSTOMERS AND PERSONNEL,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 8, no. 1, pp. 65–68, 1997, [Online]. Available: https://sid.ir/paper/610574/en