CALL CENTERS: A CASE STUDY ON THE INTERPLAY BETWEEN ORGANIZATION AND INFORMATION TECHNOLOGY

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GRAUMANN M.

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Journal Paper

Paper Information

Journal: GENEVA PAPERS ON RISK AND INSURANCE Year:2003 | Volume:28 | Issue:1 Page(s): 111-126

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Information Journal Paper

Title

CALL CENTERS: A CASE STUDY ON THE INTERPLAY BETWEEN ORGANIZATION AND INFORMATION TECHNOLOGY

Author(s)

GRAUMANN M. | Issue Writer Certificate

Keywords

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Abstract

Cites

DETERMINANTS OF THE CALLERS’ SATISFACTION OF MOTOR INSURANCE CALL CENTER: THE CASE OF IRAN KHODRO INSURANCE SERVICES AGENCY

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APA: Copy

GRAUMANN, M.. (2003). CALL CENTERS: A CASE STUDY ON THE INTERPLAY BETWEEN ORGANIZATION AND INFORMATION TECHNOLOGY. GENEVA PAPERS ON RISK AND INSURANCE, 28(1), 111-126. SID. https://sid.ir/paper/610939/en

Vancouver: Copy

GRAUMANN M.. CALL CENTERS: A CASE STUDY ON THE INTERPLAY BETWEEN ORGANIZATION AND INFORMATION TECHNOLOGY. GENEVA PAPERS ON RISK AND INSURANCE[Internet]. 2003;28(1):111-126. Available from: https://sid.ir/paper/610939/en

IEEE: Copy

M. GRAUMANN, “CALL CENTERS: A CASE STUDY ON THE INTERPLAY BETWEEN ORGANIZATION AND INFORMATION TECHNOLOGY,” GENEVA PAPERS ON RISK AND INSURANCE, vol. 28, no. 1, pp. 111–126, 2003, [Online]. Available: https://sid.ir/paper/610939/en

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