THE IMPACT OF ETHICAL SALES BEHAVIOUR ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TO THE COMPANY: AN EMPIRICAL STUDY IN THE FINANCIAL SERVICES INDUSTRY

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ROMAN S.

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Journal Paper

Paper Information

Journal: EMERALD MANAGEMENT REVIEWS Year:2003 | Volume:19 | Issue:9 Page(s): 915-939

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Information Journal Paper

Title

THE IMPACT OF ETHICAL SALES BEHAVIOUR ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TO THE COMPANY: AN EMPIRICAL STUDY IN THE FINANCIAL SERVICES INDUSTRY

Author(s)

ROMAN S. | Issue Writer Certificate

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Abstract

Cites

EFFECT OF SALESPERSON PROFESSIONAL ETHICS IN STABLE RELATIONSHIP BETWEEN CUSTOMER AND ORGANIZATION (ATLAS COPCO COMPANY AS A CASE STUDY)

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APA: Copy

ROMAN, S.. (2003). THE IMPACT OF ETHICAL SALES BEHAVIOUR ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TO THE COMPANY: AN EMPIRICAL STUDY IN THE FINANCIAL SERVICES INDUSTRY. EMERALD MANAGEMENT REVIEWS, 19(9), 915-939. SID. https://sid.ir/paper/611722/en

Vancouver: Copy

ROMAN S.. THE IMPACT OF ETHICAL SALES BEHAVIOUR ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TO THE COMPANY: AN EMPIRICAL STUDY IN THE FINANCIAL SERVICES INDUSTRY. EMERALD MANAGEMENT REVIEWS[Internet]. 2003;19(9):915-939. Available from: https://sid.ir/paper/611722/en

IEEE: Copy

S. ROMAN, “THE IMPACT OF ETHICAL SALES BEHAVIOUR ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TO THE COMPANY: AN EMPIRICAL STUDY IN THE FINANCIAL SERVICES INDUSTRY,” EMERALD MANAGEMENT REVIEWS, vol. 19, no. 9, pp. 915–939, 2003, [Online]. Available: https://sid.ir/paper/611722/en

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