Information Journal Paper
APA:
CopyKARATEPE, O.M.. (2006). CUSTOMER COMPLAINTS AND ORGANIZATIONAL RESPONSES: THE EFFECTS OF COMPLAINTS’ PERCEPTIONS OF JUSTICE ON SATISFACTION AND LOYALTY. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 25(1), 69-90. SID. https://sid.ir/paper/615484/en
Vancouver:
CopyKARATEPE O.M.. CUSTOMER COMPLAINTS AND ORGANIZATIONAL RESPONSES: THE EFFECTS OF COMPLAINTS’ PERCEPTIONS OF JUSTICE ON SATISFACTION AND LOYALTY. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[Internet]. 2006;25(1):69-90. Available from: https://sid.ir/paper/615484/en
IEEE:
CopyO.M. KARATEPE, “CUSTOMER COMPLAINTS AND ORGANIZATIONAL RESPONSES: THE EFFECTS OF COMPLAINTS’ PERCEPTIONS OF JUSTICE ON SATISFACTION AND LOYALTY,” INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol. 25, no. 1, pp. 69–90, 2006, [Online]. Available: https://sid.ir/paper/615484/en