THE MODERATING EFFECTS OF SWITCHING COSTS AND INERTIA ON THE CUSTOMER SATISFACTION-RETENTION LINK: AUTO LIABILITY INSURANCE SERVICE IN TAIWAN

LAI, L., LIU, CH., & LIN, J.. (2011). THE MODERATING EFFECTS OF SWITCHING COSTS AND INERTIA ON THE CUSTOMER SATISFACTION-RETENTION LINK: AUTO LIABILITY INSURANCE SERVICE IN TAIWAN. INSURANCE MARKETS AND COMPANIES: ANALYSES AND ACTUARIAL COMPUTATIONS, 2(1), 69-78. SID. https://sid.ir/paper/616363/en

LAI L., LIU CH., LIN J.. THE MODERATING EFFECTS OF SWITCHING COSTS AND INERTIA ON THE CUSTOMER SATISFACTION-RETENTION LINK: AUTO LIABILITY INSURANCE SERVICE IN TAIWAN. INSURANCE MARKETS AND COMPANIES: ANALYSES AND ACTUARIAL COMPUTATIONS[Internet]. 2011;2(1):69-78. Available from: https://sid.ir/paper/616363/en

L. LAI, CH. LIU, and J. LIN, “THE MODERATING EFFECTS OF SWITCHING COSTS AND INERTIA ON THE CUSTOMER SATISFACTION-RETENTION LINK: AUTO LIABILITY INSURANCE SERVICE IN TAIWAN,” INSURANCE MARKETS AND COMPANIES: ANALYSES AND ACTUARIAL COMPUTATIONS, vol. 2, no. 1, pp. 69–78, 2011, [Online]. Available: https://sid.ir/paper/616363/en