Information Journal Paper
APA:
CopyYANAMANDRAM, V.K., & WHITE, L.. (2004). WHY CUSTOMERS STAY: REASONS AND CONSEQUENCES OF INERTIA IN FINANCIAL SERVICES. MANAGING SERVICE QUALITY, 14(2-3), 183-194. SID. https://sid.ir/paper/616599/en
Vancouver:
CopyYANAMANDRAM V.K., WHITE L.. WHY CUSTOMERS STAY: REASONS AND CONSEQUENCES OF INERTIA IN FINANCIAL SERVICES. MANAGING SERVICE QUALITY[Internet]. 2004;14(2-3):183-194. Available from: https://sid.ir/paper/616599/en
IEEE:
CopyV.K. YANAMANDRAM, and L. WHITE, “WHY CUSTOMERS STAY: REASONS AND CONSEQUENCES OF INERTIA IN FINANCIAL SERVICES,” MANAGING SERVICE QUALITY, vol. 14, no. 2-3, pp. 183–194, 2004, [Online]. Available: https://sid.ir/paper/616599/en