THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY)

ABD EL SALAM, E.M., SHAWKY, A.Y., & EL NAHAS, T.. (2013). THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY). BUSINESS AND MANAGEMENT REVIEW, 3(2), 177-196. SID. https://sid.ir/paper/618924/en

ABD EL SALAM E.M., SHAWKY A.Y., EL NAHAS T.. THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY). BUSINESS AND MANAGEMENT REVIEW[Internet]. 2013;3(2):177-196. Available from: https://sid.ir/paper/618924/en

E.M. ABD EL SALAM, A.Y. SHAWKY, and T. EL NAHAS, “THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY),” BUSINESS AND MANAGEMENT REVIEW, vol. 3, no. 2, pp. 177–196, 2013, [Online]. Available: https://sid.ir/paper/618924/en