HALO IN CUSTOMER SATISFACTION MEASURES: THE ROLE OF PURPOSE OF RATING, NUMBER OF ATTRIBUTES AND CUSTOMER INVOLVEMENT

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WIRTZ J.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:2003 | Volume:14 | Issue:1 Page(s): 96-119

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Information Journal Paper

Title

HALO IN CUSTOMER SATISFACTION MEASURES: THE ROLE OF PURPOSE OF RATING, NUMBER OF ATTRIBUTES AND CUSTOMER INVOLVEMENT

Author(s)

WIRTZ J. | Issue Writer Certificate

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Abstract

Cites

MOBILE BANKING SERVICE QUALITY AND CUSTOMER SATISFACTION (APPLICATION OF SERVQUAL MODEL)

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APA: Copy

WIRTZ, J.. (2003). HALO IN CUSTOMER SATISFACTION MEASURES: THE ROLE OF PURPOSE OF RATING, NUMBER OF ATTRIBUTES AND CUSTOMER INVOLVEMENT. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 14(1), 96-119. SID. https://sid.ir/paper/638568/en

Vancouver: Copy

WIRTZ J.. HALO IN CUSTOMER SATISFACTION MEASURES: THE ROLE OF PURPOSE OF RATING, NUMBER OF ATTRIBUTES AND CUSTOMER INVOLVEMENT. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 2003;14(1):96-119. Available from: https://sid.ir/paper/638568/en

IEEE: Copy

J. WIRTZ, “HALO IN CUSTOMER SATISFACTION MEASURES: THE ROLE OF PURPOSE OF RATING, NUMBER OF ATTRIBUTES AND CUSTOMER INVOLVEMENT,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 14, no. 1, pp. 96–119, 2003, [Online]. Available: https://sid.ir/paper/638568/en

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