ONLINE SERVICE QUALITY DIMENSIONS AND THEIR RELATIONSHIPS WITH SATISFACTION: A CONTENT ANALYSIS OF CUSTOMER REVIEWS OF SECURITIES BROKERAGE SERVICES

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YANG Z.; FANG X.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:2004 | Volume:15 | Issue:3 Page(s): 302-326

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Title

ONLINE SERVICE QUALITY DIMENSIONS AND THEIR RELATIONSHIPS WITH SATISFACTION: A CONTENT ANALYSIS OF CUSTOMER REVIEWS OF SECURITIES BROKERAGE SERVICES

Author(s)

YANG Z. | FANG X. | Issue Writer Certificate

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Abstract

Cites

RELATIONSHIP BETWEEN CORPORATE REPUTATION AND CUSTOMER LOYALTY ON NIGERIAN FOOD AND BEVERAGES INDUSTRY: PLS APPROACH

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APA: Copy

YANG, Z., & FANG, X.. (2004). ONLINE SERVICE QUALITY DIMENSIONS AND THEIR RELATIONSHIPS WITH SATISFACTION: A CONTENT ANALYSIS OF CUSTOMER REVIEWS OF SECURITIES BROKERAGE SERVICES. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 15(3), 302-326. SID. https://sid.ir/paper/647605/en

Vancouver: Copy

YANG Z., FANG X.. ONLINE SERVICE QUALITY DIMENSIONS AND THEIR RELATIONSHIPS WITH SATISFACTION: A CONTENT ANALYSIS OF CUSTOMER REVIEWS OF SECURITIES BROKERAGE SERVICES. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 2004;15(3):302-326. Available from: https://sid.ir/paper/647605/en

IEEE: Copy

Z. YANG, and X. FANG, “ONLINE SERVICE QUALITY DIMENSIONS AND THEIR RELATIONSHIPS WITH SATISFACTION: A CONTENT ANALYSIS OF CUSTOMER REVIEWS OF SECURITIES BROKERAGE SERVICES,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 15, no. 3, pp. 302–326, 2004, [Online]. Available: https://sid.ir/paper/647605/en

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