AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS

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BEDI M.

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Journal Paper

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Journal: JOURNAL OF SERVICE RESEARCH Year:2010 | Volume:10 | Issue:1 Page(s): 157-172

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Title

AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS

Author(s)

BEDI M. | Issue Writer Certificate

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Abstract

Cites

IMPACT OF CUSTOMER SERVICE PRACTICES ON CUSTOMER SATISFACTION AND RETENTION

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APA: Copy

BEDI, M.. (2010). AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS. JOURNAL OF SERVICE RESEARCH, 10(1), 157-172. SID. https://sid.ir/paper/664829/en

Vancouver: Copy

BEDI M.. AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS. JOURNAL OF SERVICE RESEARCH[Internet]. 2010;10(1):157-172. Available from: https://sid.ir/paper/664829/en

IEEE: Copy

M. BEDI, “AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS,” JOURNAL OF SERVICE RESEARCH, vol. 10, no. 1, pp. 157–172, 2010, [Online]. Available: https://sid.ir/paper/664829/en

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