Information Journal Paper
APA:
CopyTAN, K.C., & PAWITRA, T.A.. (2001). INTEGRATING SERVQUAL AND KANOS MODEL INTO QFD FOR SERVICE EXCELLENCE DEVELOPMENT. MANAGING SERVICE QUALITY, 11(6), 418-430. SID. https://sid.ir/paper/666036/en
Vancouver:
CopyTAN K.C., PAWITRA T.A.. INTEGRATING SERVQUAL AND KANOS MODEL INTO QFD FOR SERVICE EXCELLENCE DEVELOPMENT. MANAGING SERVICE QUALITY[Internet]. 2001;11(6):418-430. Available from: https://sid.ir/paper/666036/en
IEEE:
CopyK.C. TAN, and T.A. PAWITRA, “INTEGRATING SERVQUAL AND KANOS MODEL INTO QFD FOR SERVICE EXCELLENCE DEVELOPMENT,” MANAGING SERVICE QUALITY, vol. 11, no. 6, pp. 418–430, 2001, [Online]. Available: https://sid.ir/paper/666036/en