THE EFFECTS OF SERVICE PRICE INCREASES ON CUSTOMER RETENTION: THE MODERATING ROLE OF CUSTOMER TENURE AND RELATIONSHIP BREADTH

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DAWES J.

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Journal Paper

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Journal: JOURNAL OF SERVICE RESEARCH Year:2009 | Volume:11 | Issue:3 Page(s): 232-245

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Title

THE EFFECTS OF SERVICE PRICE INCREASES ON CUSTOMER RETENTION: THE MODERATING ROLE OF CUSTOMER TENURE AND RELATIONSHIP BREADTH

Author(s)

DAWES J. | Issue Writer Certificate

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Abstract

Cites

IMPACT OF CUSTOMER SERVICE PRACTICES ON CUSTOMER SATISFACTION AND RETENTION

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APA: Copy

DAWES, J.. (2009). THE EFFECTS OF SERVICE PRICE INCREASES ON CUSTOMER RETENTION: THE MODERATING ROLE OF CUSTOMER TENURE AND RELATIONSHIP BREADTH. JOURNAL OF SERVICE RESEARCH, 11(3), 232-245. SID. https://sid.ir/paper/671803/en

Vancouver: Copy

DAWES J.. THE EFFECTS OF SERVICE PRICE INCREASES ON CUSTOMER RETENTION: THE MODERATING ROLE OF CUSTOMER TENURE AND RELATIONSHIP BREADTH. JOURNAL OF SERVICE RESEARCH[Internet]. 2009;11(3):232-245. Available from: https://sid.ir/paper/671803/en

IEEE: Copy

J. DAWES, “THE EFFECTS OF SERVICE PRICE INCREASES ON CUSTOMER RETENTION: THE MODERATING ROLE OF CUSTOMER TENURE AND RELATIONSHIP BREADTH,” JOURNAL OF SERVICE RESEARCH, vol. 11, no. 3, pp. 232–245, 2009, [Online]. Available: https://sid.ir/paper/671803/en

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