THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE QUALITY ON FRONTLINE EMPLOYEES JOB ATTITUDES, TURNOVER INTENTIONS AND SERVICE RECOVERY PERFORMANCE IN A NEW PUBLIC MANAGEMENT CONTEXT

NICHOLAS, A., & ROD, J.. (2008). THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE QUALITY ON FRONTLINE EMPLOYEES JOB ATTITUDES, TURNOVER INTENTIONS AND SERVICE RECOVERY PERFORMANCE IN A NEW PUBLIC MANAGEMENT CONTEXT. JOURNAL OF STRATEGIC MARKETING, 16(5), 437-462. SID. https://sid.ir/paper/674471/en

NICHOLAS A., ROD J.. THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE QUALITY ON FRONTLINE EMPLOYEES JOB ATTITUDES, TURNOVER INTENTIONS AND SERVICE RECOVERY PERFORMANCE IN A NEW PUBLIC MANAGEMENT CONTEXT. JOURNAL OF STRATEGIC MARKETING[Internet]. 2008;16(5):437-462. Available from: https://sid.ir/paper/674471/en

A. NICHOLAS, and J. ROD, “THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE QUALITY ON FRONTLINE EMPLOYEES JOB ATTITUDES, TURNOVER INTENTIONS AND SERVICE RECOVERY PERFORMANCE IN A NEW PUBLIC MANAGEMENT CONTEXT,” JOURNAL OF STRATEGIC MARKETING, vol. 16, no. 5, pp. 437–462, 2008, [Online]. Available: https://sid.ir/paper/674471/en