SCIENTIFIC CONFERENCE OF RECENT ACHIEVEMENTS IN IRANIAN MANAGEMENT STUDIES, ACCOUNTING AND ECONOMICS | Year:2021 | دوره:5 |Papers Count:2

In Iran, the EFQM model was used as a model to create the National Award for Quality and the National Productivity Award, and this award is given to organizations that can score according to the points provided. The interior is of quality. Iran's organizational excellence model is derived from its European model, while Iranian organizations do not meet the requirements of European organizations, so the results cannot be considered as successful as the results obtained from European organizations and companies. It has been done using the Delphi method or consulting experts. First, the acceptance of the elements of some models of organizational excellence to evaluate the performance of MA insurance company from the point of view of experts and in the next step, specific tips for performance evaluation in the branches have been developed and after approval by experts, the local model of excellence of MA insurance company Come. The results include the core values of the EFQM model more comprehensive than the core values of the current activity of MA insurance company. According to the managers of MA insurance company, honoring employees is the most important value and partnership development is the least important organizational value and And leadership criteria are the most important criteria for organizational repair of MA insurance joint stock company.

Knowledge management and its application in quality management of supply chain and distribution can be considered as an effective factor in order to achieve a sustainable competitive advantage. In fact, the supply chains of the organizations are competing with each other to gain more market share, not the organizations themselves. The purpose of this study is to investigate the role of knowledge management on quality management of supply chain and drug distribution. This research is applied in terms of purpose and descriptivesurvey in terms of method. The statistical population of the study is 170 people among managers and experts and deputies of Razi Distribution Company in which 118 of them were randomly selected as the research sample. The data collection tool was a standard questionnaire based on the research of Nazemi et al. (2011) and Ostadi et al. (2017) that the content validity was confirmed by managers and experts of the company and the validity of the structure was confirmed using factor analysis test. Moreover, Cronbach`s Alpha coefficient of knowledge variable was 0. 957 and supply chain quality and distribution management was 0. 870, which indicates the confirmation of reliability. The structural equation modeling have been used to analyze the data. All research hypotheses have been confirmed. The results showed that all components of knowledge management including knowledge creation, knowledge coding, and knowledge transfer and knowledge application have a positive and significant impact on quality management of supply chain and drug distribution. The component of knowledge creation with the coefficient of 0. 199 is the least and the component of knowledge coding with the coefficient of 0. 499 is the most effective factor on the quality management of the supply chain and the drug distribution in Razi Distribution Company.