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COMPARATIVE EVALUATION AND THE RELATIONSHIP BETWEEN QUALITY, SATISFACTION, AND REPURCHASE LOYALTY
OLSEN S.O.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
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AN ATTITUDINAL MODEL OF TECHNOLOGY-BASED SELFSERVICE: MODERATING EFFECTS OF CONSUMER TRAITS AND SITUATIONAL FACTORS
DABHOLKAR P.A. | BAGOZZI R.P.
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THE EFFECT OF RELATIONAL CONSTRUCTS ON CUSTOMER REFERRALS AND NUMBER OF SERVICES PURCHASED FROM A MULTISERVICE PROVIDER: DOES AGE OF RELATIONSHIP MATTER?
VERHOEF PETER C. | PHILIP HANS FRANSES | JUNNY C. HOEKSTRA
View 65