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Scientific Information Database

ISSN: 2588-4824

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Journal Issue Information

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
Year:2008 | Volume:36 | Issue:4|Papers Count:2

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Title:

INDIVIDUAL DIFFERENCES IN PERCEPTIONS OF SERVICE FAILURE AND RECOVERY: THE ROLE OF RACE AND DISCRIMINATORY BIAS

Author(s):

BAKER T.L. | MEYER T. | JOHNSON J.D.

Journal:

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE

Issue Info:

Year:
2008
Volume:
36
Issue:
4
Pages:
552-564

Keywords:

Abstract:

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