INDIVIDUAL DIFFERENCES IN PERCEPTIONS OF SERVICE FAILURE AND RECOVERY: THE ROLE OF RACE AND DISCRIMINATORY BIAS

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BAKER T.L.; MEYER T.; JOHNSON J.D.

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Journal Paper

Paper Information

Journal: JOURNAL OF THE ACADEMY OF MARKETING SCIENCE Year:2008 | Volume:36 | Issue:4 Page(s): 552-564

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Information Journal Paper

Title

INDIVIDUAL DIFFERENCES IN PERCEPTIONS OF SERVICE FAILURE AND RECOVERY: THE ROLE OF RACE AND DISCRIMINATORY BIAS

Author(s)

BAKER T.L. | MEYER T. | JOHNSON J.D. | Issue Writer Certificate

Keywords

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Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

BAKER, T.L., MEYER, T., & JOHNSON, J.D.. (2008). INDIVIDUAL DIFFERENCES IN PERCEPTIONS OF SERVICE FAILURE AND RECOVERY: THE ROLE OF RACE AND DISCRIMINATORY BIAS. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 36(4), 552-564. SID. https://sid.ir/paper/591880/en

Vancouver: Copy

BAKER T.L., MEYER T., JOHNSON J.D.. INDIVIDUAL DIFFERENCES IN PERCEPTIONS OF SERVICE FAILURE AND RECOVERY: THE ROLE OF RACE AND DISCRIMINATORY BIAS. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE[Internet]. 2008;36(4):552-564. Available from: https://sid.ir/paper/591880/en

IEEE: Copy

T.L. BAKER, T. MEYER, and J.D. JOHNSON, “INDIVIDUAL DIFFERENCES IN PERCEPTIONS OF SERVICE FAILURE AND RECOVERY: THE ROLE OF RACE AND DISCRIMINATORY BIAS,” JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, vol. 36, no. 4, pp. 552–564, 2008, [Online]. Available: https://sid.ir/paper/591880/en

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