Providing a Framework for Measuring Knowledge Management Maturity in Public Organizations: A Case Study of Ferdowsi University

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Ganji Bidmeshk Olfat; Mehraeen Mohammad; GHAFFARI KIMIA

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Journal Paper

Paper Information

Journal: PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT) Year:2022 | Volume:16 | Issue:2 (61) Page(s): 23-49

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Information Journal Paper

Title

Providing a Framework for Measuring Knowledge Management Maturity in Public Organizations: A Case Study of Ferdowsi University

Author(s)

Ganji Bidmeshk Olfat | Mehraeen Mohammad | GHAFFARI KIMIA | Issue Writer Certificate

Keywords

knowledge management maturity

public organizations

neural network

importance-performance analysis matrix

Abstract

Measuring the success rate of knowledge management implementation is difficult due to its long-term and indirect benefits in public organizations. Therefore, measuring knowledge management maturity is considered as a way to evaluate the success of knowledge management implementation in these organizations. In this regard, the present study aims to provide a framework for measuring knowledge management maturity in public organizations. To this end, in a four-step process, after identifying the weekly dimensions of knowledge management maturity and confirming them with the help of confirmatory factor analysis, artificial neural networks have been used to assess the importance of each dimension. Then, based on the position of each dimension in the importance-performance analysis matrix and examining the gap between the current and desired status of each of them through the pairwise average comparison test, the level of knowledge management maturity for each dimension is determined. The results revealed that the dimensions of leadership, organizational culture and knowledge management processes are in good condition while the dimensions of human resources, organizational structure and knowledge management strategy need to be improved. The ICT dimension is the only dimension in which it is necessary to adjust activities.

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APA: Copy

Ganji Bidmeshk, Olfat, Mehraeen, Mohammad, & GHAFFARI, KIMIA. (2022). Providing a Framework for Measuring Knowledge Management Maturity in Public Organizations: A Case Study of Ferdowsi University. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), 16(2 (61) ), 23-49. SID. https://sid.ir/paper/1000077/en

Vancouver: Copy

Ganji Bidmeshk Olfat, Mehraeen Mohammad, GHAFFARI KIMIA. Providing a Framework for Measuring Knowledge Management Maturity in Public Organizations: A Case Study of Ferdowsi University. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT)[Internet]. 2022;16(2 (61) ):23-49. Available from: https://sid.ir/paper/1000077/en

IEEE: Copy

Olfat Ganji Bidmeshk, Mohammad Mehraeen, and KIMIA GHAFFARI, “Providing a Framework for Measuring Knowledge Management Maturity in Public Organizations: A Case Study of Ferdowsi University,” PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), vol. 16, no. 2 (61) , pp. 23–49, 2022, [Online]. Available: https://sid.ir/paper/1000077/en

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