TECHNICAL NOTE; MEASUREMENT OF CUSTOMER SATISFACTION IN DIFFERENT METHOD READING FOR WATER METER; REMOTE READING, PER-PAID METERS AND FACE READING, CASE STUDY: QOM WATER AND WASTEWATER AUTHORITY

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ALLAHDADI M.H.; ZAREEIMATIN H.

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Journal: IRAN-WATER RESOURCES RESEARCH Year:2016 | Volume:12 | Issue:2 Page(s): 167-173

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Title

TECHNICAL NOTE; MEASUREMENT OF CUSTOMER SATISFACTION IN DIFFERENT METHOD READING FOR WATER METER; REMOTE READING, PER-PAID METERS AND FACE READING, CASE STUDY: QOM WATER AND WASTEWATER AUTHORITY

Author(s)

ALLAHDADI M.H. | ZAREEIMATIN H. | Issue Writer Certificate

Keywords

CUSTOMER SATISFACTIONQ2

METHODS OF METER READINGQ2

REMOTE METER READINGQ2

PRE-PAID METERQ2

Abstract

Gaining the CUSTOMER SATISFACTION is being dominant as the main target of companies. Feeling satisfaction shall cause increase in tolerance threshold of customers to pay more for their required product. Use of modern water meter reading methods (including REMOTE METER READING and PRE-PAID METERs) fulfilled the increase in customers’ satisfaction in many developed countries. Accordingly, this research studies the relationship between the use of modern METHODS OF METER READING and CUSTOMER SATISFACTION in water and wastewater Company of Qom Province in central Iran. The data in this research are illative and have been analyzed using descriptive and illative statistical indicators such as comparing two samples. The main tools for data collection in this research were questionnaire and structured interviews and the sampling method was simple random. The results show that the highest satisfaction is related to the method of REMOTE METER READING. Face reading and PRE-PAID METERs are on the next ranks.

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APA: Copy

ALLAHDADI, M.H., & ZAREEIMATIN, H.. (2016). TECHNICAL NOTE; MEASUREMENT OF CUSTOMER SATISFACTION IN DIFFERENT METHOD READING FOR WATER METER; REMOTE READING, PER-PAID METERS AND FACE READING, CASE STUDY: QOM WATER AND WASTEWATER AUTHORITY. IRAN-WATER RESOURCES RESEARCH, 12(2), 167-173. SID. https://sid.ir/paper/100118/en

Vancouver: Copy

ALLAHDADI M.H., ZAREEIMATIN H.. TECHNICAL NOTE; MEASUREMENT OF CUSTOMER SATISFACTION IN DIFFERENT METHOD READING FOR WATER METER; REMOTE READING, PER-PAID METERS AND FACE READING, CASE STUDY: QOM WATER AND WASTEWATER AUTHORITY. IRAN-WATER RESOURCES RESEARCH[Internet]. 2016;12(2):167-173. Available from: https://sid.ir/paper/100118/en

IEEE: Copy

M.H. ALLAHDADI, and H. ZAREEIMATIN, “TECHNICAL NOTE; MEASUREMENT OF CUSTOMER SATISFACTION IN DIFFERENT METHOD READING FOR WATER METER; REMOTE READING, PER-PAID METERS AND FACE READING, CASE STUDY: QOM WATER AND WASTEWATER AUTHORITY,” IRAN-WATER RESOURCES RESEARCH, vol. 12, no. 2, pp. 167–173, 2016, [Online]. Available: https://sid.ir/paper/100118/en

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