A Model for the Impact of E-Government’, s Readiness and Trust on Quality of Services with the Mediating Role of E-Government Acceptance

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BEIKZAD JAFAR; Jalilinezhad Ghasem

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Journal Paper

Paper Information

Journal: Management and Development Process Year:2022 | Volume:35 | Issue:2 (120) Page(s): 107-130

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Title

A Model for the Impact of E-Government’, s Readiness and Trust on Quality of Services with the Mediating Role of E-Government Acceptance

Author(s)

BEIKZAD JAFAR | Jalilinezhad Ghasem | Issue Writer Certificate

Keywords

E-Government Readiness

Quality of E-Services

E-Government Acceptance

E-Government Trust

Information Technology Unit of State Agencies

Abstract

Purpose: The aim of this study is to present a model for the impact of e-government’, s readiness and trust on the quality of services with regard to the mediating role of E-Government Acceptance from the view point of IT managers and experts of West Azerbaijan agencies. Methodology: The present study was applied in terms of type and descriptive-correlational in terms of method. The statistical population consisted of 314 IT managers and experts of West Azerbaijan Province agencies. Applying stratified random sampling method and Cochran’, s formula, 173 individuals were selected. Data were collected by administering questionnaires and were tested using SMART PLS software as well as structural equation modeling to reach the casual model. Findings: The results of the study show that the following impacts are positive and significant: E-Government Readiness on E-Government Acceptance, E-Government Trust on E-Government Acceptance, egovernment acceptance on the Quality of E-Services, E-Government Readiness on the Quality of E-Services, and E-Government Trust on the Quality of E-Services. In addition, E-Government Acceptance plays a mediating role in the relation between E-Government Readiness and trust, on the one hand, and the Quality of E-Services, on the other.

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APA: Copy

BEIKZAD, JAFAR, & Jalilinezhad, Ghasem. (2022). A Model for the Impact of E-Government’, s Readiness and Trust on Quality of Services with the Mediating Role of E-Government Acceptance. JOURNAL OF MANAGEMENT AND DEVELOPMENT PROCESS, 35(2 (120) ), 107-130. SID. https://sid.ir/paper/1044090/en

Vancouver: Copy

BEIKZAD JAFAR, Jalilinezhad Ghasem. A Model for the Impact of E-Government’, s Readiness and Trust on Quality of Services with the Mediating Role of E-Government Acceptance. JOURNAL OF MANAGEMENT AND DEVELOPMENT PROCESS[Internet]. 2022;35(2 (120) ):107-130. Available from: https://sid.ir/paper/1044090/en

IEEE: Copy

JAFAR BEIKZAD, and Ghasem Jalilinezhad, “A Model for the Impact of E-Government’, s Readiness and Trust on Quality of Services with the Mediating Role of E-Government Acceptance,” JOURNAL OF MANAGEMENT AND DEVELOPMENT PROCESS, vol. 35, no. 2 (120) , pp. 107–130, 2022, [Online]. Available: https://sid.ir/paper/1044090/en

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