The Role of Quality of Service, Satisfaction and Usefulness Perceived on the Willingness to Return of Library Visitors: A Case Study of Kermanshah Razi University Central Library

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Azizi Zohre; Moradi Mahmoud; Zare Amin

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Library and Information Science Research Year:2021 | Volume: | Issue: Page(s): 109-126

Download Full-Text

Persian Verion

View:

Download:

Cites:

Information Journal Paper

Title

The Role of Quality of Service, Satisfaction and Usefulness Perceived on the Willingness to Return of Library Visitors: A Case Study of Kermanshah Razi University Central Library

Author(s)

Azizi Zohre | Moradi Mahmoud | Zare Amin | Issue Writer Certificate

Keywords

Willingness to ReturnQ4

quality of service providedQ4

SatisfactionQ4

perceived usefulnessQ4

Academic librariesQ4

Abstract

Introduction: Today, customer service is the ultimate goal of any service-making organization. The eagerness to return is a solution to the problem that can be created by library patrons to further the goals of libraries and one hope that visitors would return to the library again and again. So, the purpose of this study is to investigate the role of quality of services provided, Satisfaction and perceived usefulness on the desire of Willingness to Returning by clients of the central library of Kermanshah Razi University, Iran. Methodology: This research is applied in terms of purpose and descriptive-survey in terms of data collection. The statistical population is all students of Razi University Central Library, among whom 372 students were selected by simple random sampling method by using Morgan table. Data were collected using service quality, Satisfaction and perceived usefulness questionnaires and a researcher-made questionnaire on Willingness to Return. Findings: Based on the data analysis, the quality of services provided with 0.63, the perceived usefulness 0.95 and Satisfaction 0.63 affect the rate of enthusiasm for the Willingness to Return in Razi University Central Library clients. The quality of service provided, the perceived usefulness and the Satisfaction of the rate of Willingness to Return to use are also increased. The results also showed that there was a significant relationship between gender and the level of desire to Willingness to Return and men had a greater desire to Willingness to Return to the library than women. But there was no statistically significant difference in eagerness to Willingness to Return with regard to education and number of visits to the library. Conclusion: Considering the effectiveness of the quality of service provided, perceived usefulness and Satisfaction in increasing the rate of Willingness to Returning clients, the necessary conditions and measures should be taken into account to promote all three variables. The results of this research can be used in long-term planning of Iranian libraries.

Cites

No record.

References

No record.

Cite

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops