BUREAUPHOBIA: THE AMBIVALENTL LOOK OF CITIZENS ON PUBLIC SERVICES

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

MOLAVI ZEINAB; TAHMASEBI REZA; DANAEEFARD HASAN; HAMIDIZADEH ALI

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF PUBLIC ADMINISTRATION Year:2017 | Volume:9 | Issue:2 Page(s): 213-234

Download Full-Text

Persian Verion

View:

1,917

Download:

Cites:

Information Journal Paper

Title

BUREAUPHOBIA: THE AMBIVALENTL LOOK OF CITIZENS ON PUBLIC SERVICES

Author(s)

MOLAVI ZEINAB | TAHMASEBI REZA | DANAEEFARD HASAN | HAMIDIZADEH ALI | Issue Writer Certificate

Keywords

BUREAUCRACYQ2

BUREAUPHOBIAQ1

PUBLIC SERVICE SATISFACTIONQ1

PUBLIC TRUSTQ1

Abstract

Several studies have been conducted on the negative image of public administration among citizens. Most of these studies have considered the government's inefficiency, and rarely has study the ambivalent look of citizens to public services. The purpose of this descriptive-correlational study is to conceptualize and identify it, was conducted in two stages. Initially, BUREAUPHOBIA was verified by analyzing the information obtained from the evaluation of the performance of governmental organizations. In the next step, by survey the citizens, some of the individual variables that were effective on the BUREAUPHOBIA were identified. The statistical population of the survey was all citizens 18 to 70. The research instrument was questionnaire and documents. Logistic regression was conducted. The results showed that distrust of the government and public sector's employees were not necessarily related to the performance of public services. The results showed that 29 percent of respondents were BUREAUPHOBIA. Also, the results indicated that age, gender, education level, and times of referrals are related to BUREAUPHOBIA, but income and type of occupation with BUREAUPHOBIA are not significant.

Cites

Interpretive structural model of the effective factors of bureaucracy phobia: A case study

References

No record.

Cite

APA: Copy

MOLAVI, ZEINAB, TAHMASEBI, REZA, DANAEEFARD, HASAN, & HAMIDIZADEH, ALI. (2017). BUREAUPHOBIA: THE AMBIVALENTL LOOK OF CITIZENS ON PUBLIC SERVICES. JOURNAL OF PUBLIC ADMINISTRATION, 9(2 ), 213-234. SID. https://sid.ir/paper/139890/en

Vancouver: Copy

MOLAVI ZEINAB, TAHMASEBI REZA, DANAEEFARD HASAN, HAMIDIZADEH ALI. BUREAUPHOBIA: THE AMBIVALENTL LOOK OF CITIZENS ON PUBLIC SERVICES. JOURNAL OF PUBLIC ADMINISTRATION[Internet]. 2017;9(2 ):213-234. Available from: https://sid.ir/paper/139890/en

IEEE: Copy

ZEINAB MOLAVI, REZA TAHMASEBI, HASAN DANAEEFARD, and ALI HAMIDIZADEH, “BUREAUPHOBIA: THE AMBIVALENTL LOOK OF CITIZENS ON PUBLIC SERVICES,” JOURNAL OF PUBLIC ADMINISTRATION, vol. 9, no. 2 , pp. 213–234, 2017, [Online]. Available: https://sid.ir/paper/139890/en

Related Journal Papers