Enhancing Cargo Operations Efficiency A KPI-Driven Approach in the Airline Industry

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Moghadas Nian Seyyed Abdol Hojjat; Serki Zeinab Sadat

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Seminar Paper

Paper Information

Seminar: NATIONAL CONFERENCE ON INTERDISCIPLINARY RESEARCH IN ENGINEERING AND MANAGEMENT SCIENCES
Year:2024 | Issue:8

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Title

Enhancing Cargo Operations Efficiency A KPI-Driven Approach in the Airline Industry

Author(s)

Moghadas Nian Seyyed Abdol Hojjat | Serki Zeinab Sadat

Keywords

Airline Cargo OperationsQ4

Key Performance IndicatorsQ4

Operational EfficiencyQ4

Strategic ManagementQ4

SustainabilityQ4

Abstract

In the dynamic realm of the airline industry, optimizing cargo operations emerges as a critical challenge, necessitating a strategic approach to management. This research delves into the utilization of Key Performance Indicators (KPIs) as a fundamental tool for enhancing the efficiency, financial performance, customer satisfaction, safety, compliance, and Sustainability of Airline Cargo Operations. Employing a mixed-methods approach, the study combines quantitative analysis of cargo operations data with qualitative insights from industry experts, offering a comprehensive view of the strategic significance of KPIs. The findings illuminate the pivotal role of specific KPIs in driving operational improvements, revealing that a strategic, data-driven approach to KPI management is essential for navigating the complexities of global cargo logistics. This research not only bridges the gap between theoretical frameworks and practical application but also sets a foundation for future investigations into the evolving challenges within the airline cargo industry. By highlighting the necessity of a comprehensive KPI-driven management strategy, the study provides a blueprint for cargo operations directors seeking to optimize operations, enhance competitiveness, and meet the increasing demands of global trade and environmental Sustainability. The insights from this study are poised to contribute significantly to the discourse on performance measurement and Strategic Management in the airline cargo sector, offering a guiding framework for future advancements.

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