THE INVESTIGATION OF CUSTOMER’S IOYALTY IN CARPET FINISHING INDUSTRIES

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SABAGHIAN A.; ARSHI A.; RAHIMZADEH N.; RAHIMZADEH S.

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Journal Paper

Paper Information

Journal: TECHNOLOGY OF TEXTILE JOURNAL Year:2012 | Volume:7 | Issue:1 Page(s): 1-10

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Title

THE INVESTIGATION OF CUSTOMER’S IOYALTY IN CARPET FINISHING INDUSTRIES

Author(s)

SABAGHIAN A. | ARSHI A. | RAHIMZADEH N. | RAHIMZADEH S. | Issue Writer Certificate

Keywords

LOYALTYQ2

CUSTOMER SATISFACTIONQ3

CARPET FINISHINGQ2

SERVICE QUALITYQ2

MENTALITYQ2

THE QUICKNESS OF SERVICEQ2

TRUSTQ2

Abstract

In this study the affected factors on LOYALTY in CARPET FINISHING that its dimensions are price, MENTALITY, TRUST, quality of service and THE QUICKNESS OF SERVICE has been studied as independent variable and customer LOYALTY as dependent variable of research.And more has been paid to determine the meaning full relationship between these variables. Type of research conducted is correlation and is field research. Community survey is Kashan carpet companies and is 82 samples. Research Measuring Tools is questionnaire. Research has been studied through the Pearson and Spearman test between variables and through Freedman test the priority of factors has been determined .The results show that all of the mentioned factors affected on LOYALTY meaningfully. Also the quality of service is the most effective and MENTALITY is the less effective on LOYALTY and satisfaction of customers.

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APA: Copy

SABAGHIAN, A., ARSHI, A., RAHIMZADEH, N., & RAHIMZADEH, S.. (2012). THE INVESTIGATION OF CUSTOMER’S IOYALTY IN CARPET FINISHING INDUSTRIES. TECHNOLOGY OF TEXTILE JOURNAL, 7(1), 1-10. SID. https://sid.ir/paper/171048/en

Vancouver: Copy

SABAGHIAN A., ARSHI A., RAHIMZADEH N., RAHIMZADEH S.. THE INVESTIGATION OF CUSTOMER’S IOYALTY IN CARPET FINISHING INDUSTRIES. TECHNOLOGY OF TEXTILE JOURNAL[Internet]. 2012;7(1):1-10. Available from: https://sid.ir/paper/171048/en

IEEE: Copy

A. SABAGHIAN, A. ARSHI, N. RAHIMZADEH, and S. RAHIMZADEH, “THE INVESTIGATION OF CUSTOMER’S IOYALTY IN CARPET FINISHING INDUSTRIES,” TECHNOLOGY OF TEXTILE JOURNAL, vol. 7, no. 1, pp. 1–10, 2012, [Online]. Available: https://sid.ir/paper/171048/en

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