Online Performance Monitoring of Insurance Companies: Real-Time Supervision of Financial and Technical Indicators

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Mahmoudi Batoul; Khabbazzadeh Shoushtariyan Maryam

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Seminar Paper

Paper Information

Seminar: INTERNATIONAL CONFERENCE ON INSURANCE AND DEVELOPMENT
Year:2025 | Issue:32

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Information Seminar Paper

Title

Online Performance Monitoring of Insurance Companies: Real-Time Supervision of Financial and Technical Indicators

Author(s)

Mahmoudi Batoul | Khabbazzadeh Shoushtariyan Maryam

Keywords

Online monitoring

Insurance companies

Financial indicators

Telematics

Artificial intelligence

Real-time supervision

Abstract

The insurance industry, as one of the fundamental pillars of the financial system, requires advanced and real-time supervisory systems. This research aimed to design and present a comprehensive framework for online monitoring of insurance companies' performance, focusing on financial and technical indicators. The research methodology was mixed descriptive-analytical, conducted in three phases: systematic literature review including 26 key studies, secondary data analysis of 18 Iranian insurance companies during 2020-2023, and designing the proposed framework through simulation. Data collection tools included literature extraction forms, a checklist of 45 performance indicators, and an automated financial data extraction system. Results showed that 24 key indicators in three categories of financial, technical, and operational are monitorable. The combination of machine learning and telematics technologies demonstrated the best performance. The proposed framework resulted in 28% improvement in risk prediction accuracy, 94% reduction in deviation detection time, 40% increase in customer satisfaction, and 27% reduction in operational costs. This framework provides accurate, real-time, and predictive monitoring capabilities and has extensive practical applications in improving insurance industry performance and enhancing public trust.

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