IMPACT ANALYSIS COMPONENT OF SOCIAL RESPONSIBILITY ON THE QUALITY OF PUBLIC SERVICES (CASE STUDY MUNICIPALITY ESHTEHARD)

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MADANI JAVAD; SHARIFZADEH FATAH; HOSSEINPOUR DAVOUD

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Paper Information

Journal: IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT Year:2013 | Volume:3 | Issue:7-8 Page(s): 1-18

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Title

IMPACT ANALYSIS COMPONENT OF SOCIAL RESPONSIBILITY ON THE QUALITY OF PUBLIC SERVICES (CASE STUDY MUNICIPALITY ESHTEHARD)

Author(s)

MADANI JAVAD | SHARIFZADEH FATAH | HOSSEINPOUR DAVOUD | Issue Writer Certificate

Keywords

RESPONSIBILITYQ2

SOCIAL RESPONSIBILITYQ2

SERVICEQ2

PUBLIC SERVICESQ1

ESHTEHARD CITYQ2

Abstract

Background: Today, with the advancement of technology and complicated things, namely modern societies, issues of social RESPONSIBILITY has been increasingly in the spotlight, so that non-compliance with the principles of human social and moral conflicts encountered. The importance of this is that many scholars believe that the lack of attention to social RESPONSIBILITY, measures of demand, sometimes immoral. The aim of this study was to analyze the impact of social factors on the quality of public SERVICEs in the municipality is Eshtehard.Methods: The present study is descriptive - survey. Population size of 200 personnel of the organization using a random sample of 132 subjects in the study were tested in this study. A questionnaire was used to collect the data to determine its validity, the number of professors were considered. To measure reliability, Cronbach's alpha coefficient was calculated by spss software for social RESPONSIBILITY questionnaire 0.933 and 0.90 per cent respectively of the value of public SERVICE questionnaire that was a good value. Results: The results showed that the components of social RESPONSIBILITY, the quality of public SERVICE, have a significant positive impact.

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APA: Copy

MADANI, JAVAD, SHARIFZADEH, FATAH, & HOSSEINPOUR, DAVOUD. (2013). IMPACT ANALYSIS COMPONENT OF SOCIAL RESPONSIBILITY ON THE QUALITY OF PUBLIC SERVICES (CASE STUDY MUNICIPALITY ESHTEHARD). IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT, 3(7-8), 1-18. SID. https://sid.ir/paper/199094/en

Vancouver: Copy

MADANI JAVAD, SHARIFZADEH FATAH, HOSSEINPOUR DAVOUD. IMPACT ANALYSIS COMPONENT OF SOCIAL RESPONSIBILITY ON THE QUALITY OF PUBLIC SERVICES (CASE STUDY MUNICIPALITY ESHTEHARD). IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT[Internet]. 2013;3(7-8):1-18. Available from: https://sid.ir/paper/199094/en

IEEE: Copy

JAVAD MADANI, FATAH SHARIFZADEH, and DAVOUD HOSSEINPOUR, “IMPACT ANALYSIS COMPONENT OF SOCIAL RESPONSIBILITY ON THE QUALITY OF PUBLIC SERVICES (CASE STUDY MUNICIPALITY ESHTEHARD),” IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT, vol. 3, no. 7-8, pp. 1–18, 2013, [Online]. Available: https://sid.ir/paper/199094/en

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