DEVELOPING A FRAMEWORK FOR BALANCED SCORE CARD PERFORMANCE MEASUREMENT: A CASE STUDY OF THE MINISTRY OF COMMERCE STAFF

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EBN RASOOL SEYYED ASGHAR; GHAZANFARI MAHDI; SHABANI SICHANI MEHDI

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Journal: Journal of Improvement management Year:2011 | Volume:5 | Issue:1 (12) Page(s): 101-119

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Title

DEVELOPING A FRAMEWORK FOR BALANCED SCORE CARD PERFORMANCE MEASUREMENT: A CASE STUDY OF THE MINISTRY OF COMMERCE STAFF

Author(s)

EBN RASOOL SEYYED ASGHAR | GHAZANFARI MAHDI | SHABANI SICHANI MEHDI | Issue Writer Certificate

Keywords

MINISTRY OF COMMERCEQ2

BALANCED SCORE CARD (BSC)Q2

CRITICAL SUCCESS FACTORS (CSFS)Q2

FUZZY DELPHIQ1

Abstract

The MINISTRY OF COMMERCE as the organization in charge of commerce section over the country, from the establishment until now, due to the economical, political, and social conditions, has encountered numerous changes in organizational structure, human resource development, research-based institutionalization and decision-making, administrative processes improvement. This article with the purpose of change management, tries to extract the critical success factors of the MINISTRY OF COMMERCE staff through FUZZY DELPHI method for the first time and develops the balanced score card and finally tests the interplay of aspects by means of fit test. This framework includes four perspectives of “enhancing commercial processes”, “staff beneficiaries”, “staff processes”, and “staff human resources” and covers 56 critical success factors of the MINISTRY OF COMMERCE staff. In addition, according to the involvement of mission strategy and responsibilities of the MINISTRY OF COMMERCE staff departments in developing the framework, it can be used to evaluate the degree of meeting the vision goals and the development programs of the MINISTRY OF COMMERCE.

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APA: Copy

EBN RASOOL, SEYYED ASGHAR, GHAZANFARI, MAHDI, & SHABANI SICHANI, MEHDI. (2011). DEVELOPING A FRAMEWORK FOR BALANCED SCORE CARD PERFORMANCE MEASUREMENT: A CASE STUDY OF THE MINISTRY OF COMMERCE STAFF. BEHBOOD MODIRIAT, 5(1 (12)), 101-119. SID. https://sid.ir/paper/220595/en

Vancouver: Copy

EBN RASOOL SEYYED ASGHAR, GHAZANFARI MAHDI, SHABANI SICHANI MEHDI. DEVELOPING A FRAMEWORK FOR BALANCED SCORE CARD PERFORMANCE MEASUREMENT: A CASE STUDY OF THE MINISTRY OF COMMERCE STAFF. BEHBOOD MODIRIAT[Internet]. 2011;5(1 (12)):101-119. Available from: https://sid.ir/paper/220595/en

IEEE: Copy

SEYYED ASGHAR EBN RASOOL, MAHDI GHAZANFARI, and MEHDI SHABANI SICHANI, “DEVELOPING A FRAMEWORK FOR BALANCED SCORE CARD PERFORMANCE MEASUREMENT: A CASE STUDY OF THE MINISTRY OF COMMERCE STAFF,” BEHBOOD MODIRIAT, vol. 5, no. 1 (12), pp. 101–119, 2011, [Online]. Available: https://sid.ir/paper/220595/en

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