Designing Service Supply Chains Management Model by Grounded Theory

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REZAEI PANDARI ABBAS; AZAR ADEL

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Journal: PUBLIC MANAGEMENT RESEARCHES Year:2018 | Volume:11 | Issue:39 Page(s): 9-32

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Title

Designing Service Supply Chains Management Model by Grounded Theory

Author(s)

REZAEI PANDARI ABBAS | AZAR ADEL | Issue Writer Certificate

Keywords

Supply Chain ManagementQ1

Service Supply ChainQ1

Grounded TheoryQ1

Insurance IndustryQ1

Abstract

In highly competitive and uncertain global marketplace, Supply Chains Management (SCM) has become vitally essential approach to gain competitive advantages. Due to the unique characteristics of services, which distinguish them from goods, our knowledge of the structure of supply chains in service businesses is still scant. In this paper, we applied a qualitative research, Grounded Theory, with the ultimate goal of providing a model for Service Supply Chains management (SSCM) in Insurance Industry. To identify components of the model, interviews were conducted with 14 managers and experts in the Insurance Industry. With three-stage, open and axial, coding developed a paradigmatic model for SSCM. Then, based on the paradigmatic model, a conceptual framework for insurance Service Supply Chain were provided. It consists of components and management processes required to delivery services to the customers effectively. This framework could be used as basis for design performance measuring or excellence model in service industry.

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APA: Copy

REZAEI PANDARI, ABBAS, & AZAR, ADEL. (2018). Designing Service Supply Chains Management Model by Grounded Theory. PUBLIC MANAGEMENT RESEARCHES, 11(39 ), 9-32. SID. https://sid.ir/paper/222163/en

Vancouver: Copy

REZAEI PANDARI ABBAS, AZAR ADEL. Designing Service Supply Chains Management Model by Grounded Theory. PUBLIC MANAGEMENT RESEARCHES[Internet]. 2018;11(39 ):9-32. Available from: https://sid.ir/paper/222163/en

IEEE: Copy

ABBAS REZAEI PANDARI, and ADEL AZAR, “Designing Service Supply Chains Management Model by Grounded Theory,” PUBLIC MANAGEMENT RESEARCHES, vol. 11, no. 39 , pp. 9–32, 2018, [Online]. Available: https://sid.ir/paper/222163/en

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