THE EFFECT OF SOCIAL CAPITAL ON CUSTOMER RELATIONSHIP MANAGEMENT (CASE STUDY: DEPARTMENT OF PORTS AND MARITIME PORTS OF ABADAN AND KHORRAMSHAHR IN KHUZESTAN PROVINCE)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

HAMIDI ATHAR MASOUD

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF MARITIME TRANSPORT INDUSTRY Year:2017 | Volume:3 | Issue:1 Page(s): 58-66

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,058

Download:

Cites:

Information Journal Paper

Title

THE EFFECT OF SOCIAL CAPITAL ON CUSTOMER RELATIONSHIP MANAGEMENT (CASE STUDY: DEPARTMENT OF PORTS AND MARITIME PORTS OF ABADAN AND KHORRAMSHAHR IN KHUZESTAN PROVINCE)

Author(s)

HAMIDI ATHAR MASOUD | Issue Writer Certificate

Keywords

SOCIAL CAPITALQ1

CAPITAL STRUCTUREQ1

CAPITAL OF KNOWLEDGEQ1

CAPITALQ1

COMMUNICATIONQ1

CUSTOMER RELATIONSHIP MANAGEMENTQ1

STRUCTURAL EQUATION MODELINGQ1

Abstract

the aim of this study was to evaluate the impact of CAPITAL/fa?page=1&sort=1&ftyp=all&fgrp=all&fyrs=all" target="_blank">SOCIAL CAPITAL (capital structure, CAPITAL of cognitive and relational CAPITAL) to CUSTOMER RELATIONSHIP MANAGEMENT in the organization. On the basis of the purpose of applied based on the nature and method of data collection is descriptive correlation. The study population of this study was to all the employees of the ports of the province a sample of 318 people were selected. The survey instrument was a questionnaire. Reliability using Cronbach's alpha value was placed 806.0 approved. Data collected using a two-stage approach to STRUCTURAL EQUATION MODELING software AMOS16 were analyzed. The results of the study showed that the proposed model is a good fit and according to the results of CAPITAL/fa?page=1&sort=1&ftyp=all&fgrp=all&fyrs=all" target="_blank">SOCIAL CAPITAL and its dimensions and significant positive impact on CUSTOMER RELATIONSHIP MANAGEMENT.

Cites

No record.

References

No record.

Cite

APA: Copy

HAMIDI ATHAR, MASOUD. (2017). THE EFFECT OF SOCIAL CAPITAL ON CUSTOMER RELATIONSHIP MANAGEMENT (CASE STUDY: DEPARTMENT OF PORTS AND MARITIME PORTS OF ABADAN AND KHORRAMSHAHR IN KHUZESTAN PROVINCE). JOURNAL OF MARITIME TRANSPORT INDUSTRY, 3(1), 58-66. SID. https://sid.ir/paper/255644/en

Vancouver: Copy

HAMIDI ATHAR MASOUD. THE EFFECT OF SOCIAL CAPITAL ON CUSTOMER RELATIONSHIP MANAGEMENT (CASE STUDY: DEPARTMENT OF PORTS AND MARITIME PORTS OF ABADAN AND KHORRAMSHAHR IN KHUZESTAN PROVINCE). JOURNAL OF MARITIME TRANSPORT INDUSTRY[Internet]. 2017;3(1):58-66. Available from: https://sid.ir/paper/255644/en

IEEE: Copy

MASOUD HAMIDI ATHAR, “THE EFFECT OF SOCIAL CAPITAL ON CUSTOMER RELATIONSHIP MANAGEMENT (CASE STUDY: DEPARTMENT OF PORTS AND MARITIME PORTS OF ABADAN AND KHORRAMSHAHR IN KHUZESTAN PROVINCE),” JOURNAL OF MARITIME TRANSPORT INDUSTRY, vol. 3, no. 1, pp. 58–66, 2017, [Online]. Available: https://sid.ir/paper/255644/en

Related Journal Papers