DEVELOPMENT POLICIES IN HEALTH ORGANIZATIONS: A MATURITY MODEL FOR IMPLEMENTING ITIL

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HAJI ALI ASGARI FATEME; TABATABAEIAN HABIBOLLAH; TAGHVA MOHAMMAD REZA; ABOLHASANI FARID

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Journal: IRANIAN JOURNAL OF PUBLIC POLICY Year:2018 | Volume:3 | Issue:4 Page(s): 29-50

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Information Journal Paper

Title

DEVELOPMENT POLICIES IN HEALTH ORGANIZATIONS: A MATURITY MODEL FOR IMPLEMENTING ITIL

Author(s)

HAJI ALI ASGARI FATEME | TABATABAEIAN HABIBOLLAH | TAGHVA MOHAMMAD REZA | ABOLHASANI FARID | Issue Writer Certificate

Keywords

SERVICE DELIVERYQ1

SERVICE SUPPORTQ1

MATURITY MODELQ2

ITIL FRAMEWORKQ2

HEALTHQ2

Abstract

Today, HEALTH care is supported by new technologies, namely HEALTH Electronic Records. key element in patient care improvement and support of taken decisions.The aim of this study is to identify affecting factors and risk factors on IT Service Management in HEALTH-oriented organization based on ITIL FRAMEWORK. The study sample in index determining stage included IT Management academic experts fluent in ITIL and in case study include experts and elites of HEALTH care centers of Tehran University of Medical Sciences. After a review of MATURITY MODELs of HEALTH IT services and extracting dimensions and effecting factors, opinions of academic experts, finally we tested the extracted factors. The results indicated that the components of the maturity of IT services based on ITIL FRAMEWORK in two dimensions of delivery and support of IT Service Management. The results showed that the Configuration Management Process and related indicators along with financial management and release in IT, must improved.

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APA: Copy

HAJI ALI ASGARI, FATEME, TABATABAEIAN, HABIBOLLAH, TAGHVA, MOHAMMAD REZA, & ABOLHASANI, FARID. (2018). DEVELOPMENT POLICIES IN HEALTH ORGANIZATIONS: A MATURITY MODEL FOR IMPLEMENTING ITIL. PUBLIC POLICY, 3(4 ), 29-50. SID. https://sid.ir/paper/257433/en

Vancouver: Copy

HAJI ALI ASGARI FATEME, TABATABAEIAN HABIBOLLAH, TAGHVA MOHAMMAD REZA, ABOLHASANI FARID. DEVELOPMENT POLICIES IN HEALTH ORGANIZATIONS: A MATURITY MODEL FOR IMPLEMENTING ITIL. PUBLIC POLICY[Internet]. 2018;3(4 ):29-50. Available from: https://sid.ir/paper/257433/en

IEEE: Copy

FATEME HAJI ALI ASGARI, HABIBOLLAH TABATABAEIAN, MOHAMMAD REZA TAGHVA, and FARID ABOLHASANI, “DEVELOPMENT POLICIES IN HEALTH ORGANIZATIONS: A MATURITY MODEL FOR IMPLEMENTING ITIL,” PUBLIC POLICY, vol. 3, no. 4 , pp. 29–50, 2018, [Online]. Available: https://sid.ir/paper/257433/en

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