Assessing the Quality of Educational Services at the Farhangian University based on the quality of service gap model: Qom branches

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

HEDAYATI AKBAR; REZAEE AHMAD; Rezaei Abgoli Alireza; Hedayati Mostafa

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF EDUCATION STUDIES Year:2018 | Volume:4 | Issue:13 Page(s): 1-11

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

850

Download:

Cites:

Information Journal Paper

Title

Assessing the Quality of Educational Services at the Farhangian University based on the quality of service gap model: Qom branches

Author(s)

HEDAYATI AKBAR | REZAEE AHMAD | Rezaei Abgoli Alireza | Hedayati Mostafa | Issue Writer Certificate

Keywords

quality

educational services

Teacher Education

SERVQUAL model

Abstract

The purpose of this study was to evaluate the quality of educational services of Farhangian University based on the quality gap model in Qom Teacher Education centers (N: 967). For this purpose, among teacher candidates of the Ayatollah and Hazrat Masoumeh centers by proportional sampling method, and according to the Morgan table, 275 (182 boys and 93 girls) people was selected. Data were collected using SERVQUAL questionnaire adapted to the academic context and the data were obtained in two areas: perceptions and expectations. For data analysis, one-sample t and t-dependent methods were used. The findings showed that in the perceptions and expectations of teachers candidates about the quality of services, except for the Reliability, the rest of the dimensions are more than average. Also, Checking out of the gap between expectations and perceptions showed that there is no significant gap between expectations and perceptions between dimensions of Responsiveness, assurance and Empathy. But there is a significant negative gap between the expectations and perceptions of teacher candidate in the dimensions of Tangibles and Reliability

Cites

No record.

References

No record.

Cite

APA: Copy

HEDAYATI, AKBAR, REZAEE, AHMAD, Rezaei Abgoli, Alireza, & Hedayati, Mostafa. (2018). Assessing the Quality of Educational Services at the Farhangian University based on the quality of service gap model: Qom branches. JOURNAL OF EDUCATION STUDIES, 4(13 ), 1-11. SID. https://sid.ir/paper/269406/en

Vancouver: Copy

HEDAYATI AKBAR, REZAEE AHMAD, Rezaei Abgoli Alireza, Hedayati Mostafa. Assessing the Quality of Educational Services at the Farhangian University based on the quality of service gap model: Qom branches. JOURNAL OF EDUCATION STUDIES[Internet]. 2018;4(13 ):1-11. Available from: https://sid.ir/paper/269406/en

IEEE: Copy

AKBAR HEDAYATI, AHMAD REZAEE, Alireza Rezaei Abgoli, and Mostafa Hedayati, “Assessing the Quality of Educational Services at the Farhangian University based on the quality of service gap model: Qom branches,” JOURNAL OF EDUCATION STUDIES, vol. 4, no. 13 , pp. 1–11, 2018, [Online]. Available: https://sid.ir/paper/269406/en

Related Journal Papers