Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco)

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OLFAT LAYA; ESMAEILI MAHDI

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Paper Information

Journal: MODERN RESEARCHES IN DECISION MAKING Year:2019 | Volume:4 | Issue:3 Page(s): 181-203

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Information Journal Paper

Title

Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco)

Author(s)

OLFAT LAYA | ESMAEILI MAHDI | Issue Writer Certificate

Keywords

Supply Chain ManagementQ1

Logistics Services ProvidersQ1

OutsourcingQ1

Performance ManagementQ2

multi-criteria decision makingQ2

Abstract

The research was conducted at SAPCO, which manages the Iran Khodro Industrial Group (IKCO) supply chain, and uses the DEMATEL-ANP combination to determine the importance of third-party logistics services evaluation, ranking and selection and used for Outsourcing. The results of the study, which were obtained by examining 15 logistic criteria and based on the views of experts in the field of logistics, show that the weight of criteria such as experience in the same industry, customer line stops, price, flexibility, defective delivery ratio and on time delivery is important than other criteria, and criteria such as waiting time for return, inventory turnover and environmental sustainability are less important than other indicators. Also, using the ANP-PROMETHEE combination, three logistic services companies were evaluated. The results show the company's No 3 performance is better than other companies. There is also present a way to assess the performance of logistics services companies during the cooperation period based on measurable indicators by the customer.

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APA: Copy

OLFAT, LAYA, & ESMAEILI, MAHDI. (2019). Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco). MODERN RESEARCHES IN DECISION MAKING, 4(3 ), 181-203. SID. https://sid.ir/paper/372368/en

Vancouver: Copy

OLFAT LAYA, ESMAEILI MAHDI. Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco). MODERN RESEARCHES IN DECISION MAKING[Internet]. 2019;4(3 ):181-203. Available from: https://sid.ir/paper/372368/en

IEEE: Copy

LAYA OLFAT, and MAHDI ESMAEILI, “Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco),” MODERN RESEARCHES IN DECISION MAKING, vol. 4, no. 3 , pp. 181–203, 2019, [Online]. Available: https://sid.ir/paper/372368/en

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