Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Kolagar Milad; HOSEYNI SEYED MOHAMAD HASAN

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: MODIRIAT-E-FARDA Year:2019 | Volume:18 | Issue:60 Page(s): 113-130

Download Full-Text

Persian Verion

View:

325

Download:

Cites:

Information Journal Paper

Title

Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran)

Author(s)

Kolagar Milad | HOSEYNI SEYED MOHAMAD HASAN | Issue Writer Certificate

Keywords

customer satisfactionQ2

supporting servicesQ1

information technologyQ1

Abstract

Nowadays, the manufacturing and service organizations are considering customer satisfaction as an important criteria for evaluating the quality of their work. The importance of customers and their satisfaction is going to be the main purpose of organizations. The aim of this study is to propose a model for evaluating the customer satisfaction index (CSI) in the field of information technology (IT), which after reviewing the literature and identifying the main variables of, the factors which have the most important role in the field of evaluating customer satisfaction index were introduced by the analyzes done with Smart PLS 2 and SPSS softwares. According to the results of this study, the significance of all the paths and hypotheses were accepted and the most important of all is the significance of service support in relation to the variables of the American customer satisfaction Index (ACSI) which was accepted with a high path coefficient and correlation. This means that service support has a high importance in developing customer and client satisfaction in this field.

Cites

No record.

References

No record.

Cite

APA: Copy

Kolagar, Milad, & HOSEYNI, SEYED MOHAMAD HASAN. (2019). Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran). MODIRIAT-E-FARDA, 18(60 ), 113-130. SID. https://sid.ir/paper/379343/en

Vancouver: Copy

Kolagar Milad, HOSEYNI SEYED MOHAMAD HASAN. Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran). MODIRIAT-E-FARDA[Internet]. 2019;18(60 ):113-130. Available from: https://sid.ir/paper/379343/en

IEEE: Copy

Milad Kolagar, and SEYED MOHAMAD HASAN HOSEYNI, “Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran),” MODIRIAT-E-FARDA, vol. 18, no. 60 , pp. 113–130, 2019, [Online]. Available: https://sid.ir/paper/379343/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops