Liquidity risk management and customer participation in providing liquidity of Bank

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JALILIAN NEGAR; Zanjirchi Seyed Mahmoud; NASER SADRABADI ALIREZA

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Journal: JOURNAL OF BUSINESS ADMINISTRATION RESEARCH Year:2020 | Volume:12 | Issue:23 Page(s): 125-146

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Title

Liquidity risk management and customer participation in providing liquidity of Bank

Author(s)

JALILIAN NEGAR | Zanjirchi Seyed Mahmoud | NASER SADRABADI ALIREZA | Issue Writer Certificate

Keywords

Bank liquidityQ2

Content analysisQ1

Intuitionistic fuzzy VIKORQ1

Liquidity riskQ1

Tejarat bankQ1

Abstract

Due to the complexity of the socio-economic environment, there is always doubt about those issues. In this regard, intuitionistic fuzzy sets used as a powerful tool in describing the ambiguous and imprecise information considering the membership and non-membership degrees. According the importance of intuitionistic fuzzy sets, in this study, it has been tried to determine Bank liquidity supply factors in order to reduce Liquidity risk and its management in the Tejatat bank. So, all factors affecting the decision of customers to deposit and receive loans are identified, and in the intuitionistic environment, the importance of each factor was extracted. The study population consisted of all managers, deputies and experts active in the management units of the Iran's Tejarat bank. to achieve study goal, first using Content analysis method, the factors affecting customers ' participation in Bank liquidity were identified and then the importance of each factor was extracted by using multi-attribute decision making in intuitionistic fuzzy environment. the results indicate that among the factors affecting customers, decision to deposit in the bank, Social Deposits Profit Rate, community index, customer experience, speed and accuracy in service delivery and employee engagement with customers are placed in first and fifth priorities. Also, among the factors affecting customers' decision to receive loans and facilities from the Tejarat bank, the number of bounced checks, customer income, customer experience, and customer ownership status and installment value were considered the most important factors.

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APA: Copy

JALILIAN, NEGAR, Zanjirchi, Seyed Mahmoud, & NASER SADRABADI, ALIREZA. (2020). Liquidity risk management and customer participation in providing liquidity of Bank. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, 12(23 ), 125-146. SID. https://sid.ir/paper/380426/en

Vancouver: Copy

JALILIAN NEGAR, Zanjirchi Seyed Mahmoud, NASER SADRABADI ALIREZA. Liquidity risk management and customer participation in providing liquidity of Bank. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH[Internet]. 2020;12(23 ):125-146. Available from: https://sid.ir/paper/380426/en

IEEE: Copy

NEGAR JALILIAN, Seyed Mahmoud Zanjirchi, and ALIREZA NASER SADRABADI, “Liquidity risk management and customer participation in providing liquidity of Bank,” JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, vol. 12, no. 23 , pp. 125–146, 2020, [Online]. Available: https://sid.ir/paper/380426/en

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