Identifying and prioritizing the causes of customer loyalty to the Iranian sportswear brand with the AHP approach

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sarreshtehdari mohammad; Purkiani Mohammad; EMAMI FARSHAD

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Journal: SPORT MARKETING STUDIES Year:2020 | Volume:1 | Issue:1 Page(s): 129-149

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Information Journal Paper

Title

Identifying and prioritizing the causes of customer loyalty to the Iranian sportswear brand with the AHP approach

Author(s)

sarreshtehdari mohammad | Purkiani Mohammad | EMAMI FARSHAD | Issue Writer Certificate

Keywords

Loyalty

sportswear

customer

Hierarchical Analysis

Abstract

< p >The present research process was carried out in two stages. In the first stage, a semi-structured interview was conducted with a survey of 20 experts, including professors of sports marketing management and sportswear manufacturers in this field, in which 7 indicators were identified. In the second step, using the Expert choice software, the identified indicators are weighted. In order to ensure the validity and reliability of the collected data, the method of checking by the interviewees was used. The results showed that seven components of price, design and style, product quality, service quality, advertising, store environment and brand have an effect on customer Loyalty of Iranian sportswear, the most important of which is the price component. According to the results of the research, it is suggested to the manufacturers and managers of sports clothing stores to increase their Loyalty by offering appropriate discounts to customers.

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APA: Copy

sarreshtehdari, mohammad, Purkiani, Mohammad, & EMAMI, FARSHAD. (2020). Identifying and prioritizing the causes of customer loyalty to the Iranian sportswear brand with the AHP approach. SPORT MARKETING STUDIES, 1(1 ), 129-149. SID. https://sid.ir/paper/382431/en

Vancouver: Copy

sarreshtehdari mohammad, Purkiani Mohammad, EMAMI FARSHAD. Identifying and prioritizing the causes of customer loyalty to the Iranian sportswear brand with the AHP approach. SPORT MARKETING STUDIES[Internet]. 2020;1(1 ):129-149. Available from: https://sid.ir/paper/382431/en

IEEE: Copy

mohammad sarreshtehdari, Mohammad Purkiani, and FARSHAD EMAMI, “Identifying and prioritizing the causes of customer loyalty to the Iranian sportswear brand with the AHP approach,” SPORT MARKETING STUDIES, vol. 1, no. 1 , pp. 129–149, 2020, [Online]. Available: https://sid.ir/paper/382431/en

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