Innovation, sustainable HRM and customer satisfaction

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Wikhamn Wajda

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Journal Paper

Paper Information

Journal: JOURNAL OF NAJA MANPOWER Year:2019 | Volume:13 | Issue:57 Page(s): 105-130

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Information Journal Paper

Title

Innovation, sustainable HRM and customer satisfaction

Author(s)

Wikhamn Wajda | Issue Writer Certificate

Keywords

Sustainable HRMQ1

InnovationQ1

Customer satisfactionQ2

HotelsQ1

SwedenQ1

Abstract

The purpose of this paper is to explore how sustainable human resource management (HRM) practices impact the Innovation-Customer satisfaction relationship in Swedish Hotels. Responding Hotels were profiled into four groups based on their involvement in two sustainable HR practices. The findings indicate the relationship between Innovation and Customer satisfaction is dependent on sustainable HR practices in the organization. Although Innovation and sustainable HR practices impact Customer satisfaction positively, their interaction suggests that the one can substitute the other to achieve superior Customer satisfaction. The study concludes that sustainable HR practices enhance a hotel’ s capability to innovate and to have satisfied customers. The relationship between sustainable HR practices and Innovation is discussed.

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APA: Copy

Wikhamn, Wajda. (2019). Innovation, sustainable HRM and customer satisfaction. JOURNAL OF NAJA MANPOWER, 13(57 ), 105-130. SID. https://sid.ir/paper/399575/en

Vancouver: Copy

Wikhamn Wajda. Innovation, sustainable HRM and customer satisfaction. JOURNAL OF NAJA MANPOWER[Internet]. 2019;13(57 ):105-130. Available from: https://sid.ir/paper/399575/en

IEEE: Copy

Wajda Wikhamn, “Innovation, sustainable HRM and customer satisfaction,” JOURNAL OF NAJA MANPOWER, vol. 13, no. 57 , pp. 105–130, 2019, [Online]. Available: https://sid.ir/paper/399575/en

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