An Analysis of Tourists’ Behavior of Delay in Service Delivery (A Case Study of Parsian Hotel in Kermanshah)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Beigipour Tanha Maryam; Yegangi Seyed Kamran

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: GEOGRAPHICAL JOURNAL OF TOURISM SPACE Year:2020 | Volume:9 | Issue:35 Page(s): 94-107

Download Full-Text

Persian Verion

View:

351

Download:

Cites:

Information Journal Paper

Title

An Analysis of Tourists’ Behavior of Delay in Service Delivery (A Case Study of Parsian Hotel in Kermanshah)

Author(s)

Beigipour Tanha Maryam | Yegangi Seyed Kamran | Issue Writer Certificate

Keywords

service delaysQ1

angerQ1

uncertaintyQ2

willingness to buyQ1

negative word of mouth marketingQ1

Abstract

The purpose of this study is to examine the customer behavior affected by service delays. Nine hypotheses were tested in this study. The method of this research is descriptive-survey in terms of variables and applied in terms of purpose. The statistical population of this research was targeted in Parsian Hotel in Kermanshah. The sampling method in this study was simple random based on which 483 people were selected as a sample through Cochran's formula for data collection. In this study, a questionnaire was used as a research tool, the validity and reliability of which were confirmed. The confirmatory factor analysis was used to analyze the data and test the hypotheses using Amos structural equation software version 22. According to the research results, service delays have a positive effect on customers' anger and insecurity and a negative effect on their acceptability. anger and insecurity also have a negative effect on the desire to buy and a negative effect on word of mouth marketing. In the end, acceptability also has a positive effect on the willingness to buy but a negative effect on the willingness to spread word of mouth.

Cites

No record.

References

No record.

Cite

APA: Copy

Beigipour Tanha, Maryam, & Yegangi, Seyed Kamran. (2020). An Analysis of Tourists’ Behavior of Delay in Service Delivery (A Case Study of Parsian Hotel in Kermanshah). GEOGRAPHICAL JOURNAL OF TOURISM SPACE, 9(35 ), 94-107. SID. https://sid.ir/paper/406826/en

Vancouver: Copy

Beigipour Tanha Maryam, Yegangi Seyed Kamran. An Analysis of Tourists’ Behavior of Delay in Service Delivery (A Case Study of Parsian Hotel in Kermanshah). GEOGRAPHICAL JOURNAL OF TOURISM SPACE[Internet]. 2020;9(35 ):94-107. Available from: https://sid.ir/paper/406826/en

IEEE: Copy

Maryam Beigipour Tanha, and Seyed Kamran Yegangi, “An Analysis of Tourists’ Behavior of Delay in Service Delivery (A Case Study of Parsian Hotel in Kermanshah),” GEOGRAPHICAL JOURNAL OF TOURISM SPACE, vol. 9, no. 35 , pp. 94–107, 2020, [Online]. Available: https://sid.ir/paper/406826/en

Related Journal Papers