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Information Journal Paper

Title

Examining Factors affecting Consumer Use Behavior from Online Shopping Technology based on the Unified Theory of Acceptance and Use of Technology2 (UTAUT2) Case Study: Digikala Customers in Khuzestan Province

Pages

  115-136

Abstract

 Today, Online Shopping has emerged as one of the most profitable e-commerce applications. So, it is essential to examine and understand factors affecting the Consumer Behavior in Online Shopping. Therefore, the present study has examined factors affecting the consumer Online Shopping behavior according to the Unified Theory of Acceptance and Use of Technology2 (UTAUT2). The statistical population of the research was the customers of Digikala online store in Khuzestan, and a questionnaire was used to collect the initial data. Using the relevant formula (for an unlimited community), the samples size was 384 customers. After collecting the data, the hypotheses were analyzed by structural equation modeling (SEM) through using Amos 23 software. The results showed that the variables of price value and Trust had significant and positive impact on the intention to use Online Shopping. The habit variable had a positive and significant impact on both the intention to use and use behavior. Also, the Trust variables had a positive and significant impact on the Word of Mouth Advertising. Finally, the Word of Mouth Advertising and the intention to use had significant and positive impact on use behavior. At the end, based on the results, some suggestions are made.

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    APA: Copy

    Mojaddam, Kosar, NADAF, MAHDI, & MOHAMMADI, SARA. (2020). Examining Factors affecting Consumer Use Behavior from Online Shopping Technology based on the Unified Theory of Acceptance and Use of Technology2 (UTAUT2) Case Study: Digikala Customers in Khuzestan Province. NEW MARKETING RESEARCH JOURNAL, 9(4 (35) ), 115-136. SID. https://sid.ir/paper/408816/en

    Vancouver: Copy

    Mojaddam Kosar, NADAF MAHDI, MOHAMMADI SARA. Examining Factors affecting Consumer Use Behavior from Online Shopping Technology based on the Unified Theory of Acceptance and Use of Technology2 (UTAUT2) Case Study: Digikala Customers in Khuzestan Province. NEW MARKETING RESEARCH JOURNAL[Internet]. 2020;9(4 (35) ):115-136. Available from: https://sid.ir/paper/408816/en

    IEEE: Copy

    Kosar Mojaddam, MAHDI NADAF, and SARA MOHAMMADI, “Examining Factors affecting Consumer Use Behavior from Online Shopping Technology based on the Unified Theory of Acceptance and Use of Technology2 (UTAUT2) Case Study: Digikala Customers in Khuzestan Province,” NEW MARKETING RESEARCH JOURNAL, vol. 9, no. 4 (35) , pp. 115–136, 2020, [Online]. Available: https://sid.ir/paper/408816/en

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