THE RELATIONSHIP BETWEEN ORGANIZATIONAL COMMITMENT AND THE QUALITY OF SERVICES OFFERED BY ADMINISTRATIVE AND EDUCATIONAL STAFF IN SHAHED UNIVERSITY (2005-2006)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

MIRZAMOHAMMADI M.H.; ABDOLMALEKI J.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: DANESHVAR RAFTAR Year:2009 | Volume:15 | Issue:33 (SPECIAL EDITION ON EDUCATION 10) Page(s): 67-84

Download Full-Text

Persian Verion

View:

1,388

Download:

Cites:

Information Journal Paper

Title

THE RELATIONSHIP BETWEEN ORGANIZATIONAL COMMITMENT AND THE QUALITY OF SERVICES OFFERED BY ADMINISTRATIVE AND EDUCATIONAL STAFF IN SHAHED UNIVERSITY (2005-2006)

Author(s)

MIRZAMOHAMMADI M.H. | ABDOLMALEKI J. | Issue Writer Certificate

Keywords

ORGANIZATIONAL COMMITMENTQ2

SERVICE QUALITYQ2

CONSISTENCYQ3

RELAIABILITYQ2

RESPONSIBILITYQ3

SYMPATHY AND APPEARANCEQ2

Abstract

This is a descriptive survey. The statistical population of which were all the non-academic educational staff at shahed university during 2005-6 (n=478). 279 individuals were male and the remaining 139 were female. The categorical sampling was applied to select the subjects. "Allen and May's" questionnaire was completed by them, that included twelve items dealing with organization a commitment. Parasouramen's 22 item questionnaire concerning the "service quality" was also used to collect the data. To assess the questionnaires' reliability, Cronbach's alpha was estimated. The co-efficient of which were 0.86 and 0.89, respectively. Descriptive methods such as frequency, percentage, average (mean), standard deviation and variance were also applied to the data, as well as, Pearson's coefficient test of one-way ANOVA, independent t-test, and Scheffe were performed.The research findings indicate the level of th ORGANIZATIONAL COMMITMENT is significantly related to the quality of services presented. It is also positively correlated with other aspects of CONSISTENCY, reliability, RESPONSIBILITY, confidence, SYMPATHY AND APPEARANCE. Furthermore, a significant relationship exists among ORGANIZATIONAL COMMITMENT and gender, age, education, employment status as well as their work experience.

Cites

No record.

References

Cite

APA: Copy

MIRZAMOHAMMADI, M.H., & ABDOLMALEKI, J.. (2009). THE RELATIONSHIP BETWEEN ORGANIZATIONAL COMMITMENT AND THE QUALITY OF SERVICES OFFERED BY ADMINISTRATIVE AND EDUCATIONAL STAFF IN SHAHED UNIVERSITY (2005-2006). DANESHVAR RAFTAR, 15(33 (SPECIAL EDITION ON EDUCATION 10)), 67-84. SID. https://sid.ir/paper/46274/en

Vancouver: Copy

MIRZAMOHAMMADI M.H., ABDOLMALEKI J.. THE RELATIONSHIP BETWEEN ORGANIZATIONAL COMMITMENT AND THE QUALITY OF SERVICES OFFERED BY ADMINISTRATIVE AND EDUCATIONAL STAFF IN SHAHED UNIVERSITY (2005-2006). DANESHVAR RAFTAR[Internet]. 2009;15(33 (SPECIAL EDITION ON EDUCATION 10)):67-84. Available from: https://sid.ir/paper/46274/en

IEEE: Copy

M.H. MIRZAMOHAMMADI, and J. ABDOLMALEKI, “THE RELATIONSHIP BETWEEN ORGANIZATIONAL COMMITMENT AND THE QUALITY OF SERVICES OFFERED BY ADMINISTRATIVE AND EDUCATIONAL STAFF IN SHAHED UNIVERSITY (2005-2006),” DANESHVAR RAFTAR, vol. 15, no. 33 (SPECIAL EDITION ON EDUCATION 10), pp. 67–84, 2009, [Online]. Available: https://sid.ir/paper/46274/en

Related Journal Papers