CONSUMER PERCEPTIONS OF SERVICE QUALITY: AN ASSESSMENT OF THE SERVQUAL DIMENSIONS

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CARMAN J.M.

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Journal Paper

Paper Information

Journal: JOURNAL OF RETAILING Year:1990 | Volume:66 | Issue:1 Page(s): 33-55

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Information Journal Paper

Title

CONSUMER PERCEPTIONS OF SERVICE QUALITY: AN ASSESSMENT OF THE SERVQUAL DIMENSIONS

Author(s)

CARMAN J.M. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

INVESTIGATION THE ROLE OF MEDIATING VARIABLES OF ETHNOCENTRISM AND PERCEPTION OF PRODUCT QUALITY ON PURCHASE INTENTION OF IMPORT PRODUCTS
THE GAP BETWEEN PERCEPTION AND EXPECTATIONS OF PATIENTS OF QUALITY OF TREATMENT CENTERS IN ZAHEDAN BY USING THE SERVQUAL MODEL
QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE

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APA: Copy

CARMAN, J.M.. (1990). CONSUMER PERCEPTIONS OF SERVICE QUALITY: AN ASSESSMENT OF THE SERVQUAL DIMENSIONS. JOURNAL OF RETAILING, 66(1), 33-55. SID. https://sid.ir/paper/561767/en

Vancouver: Copy

CARMAN J.M.. CONSUMER PERCEPTIONS OF SERVICE QUALITY: AN ASSESSMENT OF THE SERVQUAL DIMENSIONS. JOURNAL OF RETAILING[Internet]. 1990;66(1):33-55. Available from: https://sid.ir/paper/561767/en

IEEE: Copy

J.M. CARMAN, “CONSUMER PERCEPTIONS OF SERVICE QUALITY: AN ASSESSMENT OF THE SERVQUAL DIMENSIONS,” JOURNAL OF RETAILING, vol. 66, no. 1, pp. 33–55, 1990, [Online]. Available: https://sid.ir/paper/561767/en

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