AN APPROACH TO STUDY OF FACTORS INFLUENCING USER SATISFACTION WITH ONLINE SERVICES OF INFORMATION UNITS IN THE CENTRAL LIBRARIES OF TARBIAT MODARRES UNIVERSITY AND UNIVERSITY OF TEHRAN

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ROSTAMI GOUMEH A.R.; SHAKOUEI A.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE)) Year:2009 | Volume:15 | Issue:1 (56) Page(s): 31-47

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Title

AN APPROACH TO STUDY OF FACTORS INFLUENCING USER SATISFACTION WITH ONLINE SERVICES OF INFORMATION UNITS IN THE CENTRAL LIBRARIES OF TARBIAT MODARRES UNIVERSITY AND UNIVERSITY OF TEHRAN

Author(s)

ROSTAMI GOUMEH A.R. | SHAKOUEI A. | Issue Writer Certificate

Keywords

USER SATISFACTION

ONLINE SERVICES

INFORMATION UNITS

TARBIAT MODARES UNIVERSITY

TEHRAN UNIVERSITY

Abstract

This article studies the factors influencing USER SATISFACTION with ONLINE SERVICES of INFORMATION UNITS in the central libraries of Tarbiat Modarres University and University of Tehran. A total of 300 questionnaires were distributed among MSc and PhD students of the two universities. About 40 percent of respondents were from Engineering Faculty and about 30 percent were studying in Humanities Faculty. The respondents included 76.7 Master students and 20.3 percent PhD students. The majority of respondents were male (86.5%), and only 10.5 percent were female. The results revealed that six factors including network data transfer speed, information up datedness, number of retrieved documents, familiarity with search strategy, number of searching databases, and relevancy of retrieved documents had positive impact on USER SATISFACTION. But no connection was found between USER SATISFACTION and librarian's assistance in searching. In the end, a few suggestions are made for improvement of services.

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APA: Copy

ROSTAMI GOUMEH, A.R., & SHAKOUEI, A.. (2009). AN APPROACH TO STUDY OF FACTORS INFLUENCING USER SATISFACTION WITH ONLINE SERVICES OF INFORMATION UNITS IN THE CENTRAL LIBRARIES OF TARBIAT MODARRES UNIVERSITY AND UNIVERSITY OF TEHRAN. RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE)), 15(1 (56)), 31-47. SID. https://sid.ir/paper/576032/en

Vancouver: Copy

ROSTAMI GOUMEH A.R., SHAKOUEI A.. AN APPROACH TO STUDY OF FACTORS INFLUENCING USER SATISFACTION WITH ONLINE SERVICES OF INFORMATION UNITS IN THE CENTRAL LIBRARIES OF TARBIAT MODARRES UNIVERSITY AND UNIVERSITY OF TEHRAN. RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE))[Internet]. 2009;15(1 (56)):31-47. Available from: https://sid.ir/paper/576032/en

IEEE: Copy

A.R. ROSTAMI GOUMEH, and A. SHAKOUEI, “AN APPROACH TO STUDY OF FACTORS INFLUENCING USER SATISFACTION WITH ONLINE SERVICES OF INFORMATION UNITS IN THE CENTRAL LIBRARIES OF TARBIAT MODARRES UNIVERSITY AND UNIVERSITY OF TEHRAN,” RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE)), vol. 15, no. 1 (56), pp. 31–47, 2009, [Online]. Available: https://sid.ir/paper/576032/en

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