ASSESSMENT OF THE THREE-COLUMN FORMAT SERVQUAL: AN EXPERIMENTAL APPROACH

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CARUANA ALBERT; EWING MICHAEL T.

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Journal Paper

Paper Information

Journal: JOURNAL OF BUSINESS RESEARCH Year:2000 | Volume:49 | Issue:1 Page(s): 57-65

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Information Journal Paper

Title

ASSESSMENT OF THE THREE-COLUMN FORMAT SERVQUAL: AN EXPERIMENTAL APPROACH

Author(s)

CARUANA ALBERT | EWING MICHAEL T. | Issue Writer Certificate

Keywords

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Abstract

Cites

DATA ENVELOPMENT ANALYSIS IN SERVICE QUALITY EVALUATION: AN EMPIRICAL STUDY
GAP ANALYSIS BETWEEN PERCEPTIONS AND EXPECTATIONS OF SERVICE RECIPIENTS THROUGH SERVQUAL APPROACH IN YAZD, AFSHAR HOSPITAL

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APA: Copy

CARUANA, ALBERT, & EWING, MICHAEL T.. (2000). ASSESSMENT OF THE THREE-COLUMN FORMAT SERVQUAL: AN EXPERIMENTAL APPROACH. JOURNAL OF BUSINESS RESEARCH, 49(1), 57-65. SID. https://sid.ir/paper/577419/en

Vancouver: Copy

CARUANA ALBERT, EWING MICHAEL T.. ASSESSMENT OF THE THREE-COLUMN FORMAT SERVQUAL: AN EXPERIMENTAL APPROACH. JOURNAL OF BUSINESS RESEARCH[Internet]. 2000;49(1):57-65. Available from: https://sid.ir/paper/577419/en

IEEE: Copy

ALBERT CARUANA, and MICHAEL T. EWING, “ASSESSMENT OF THE THREE-COLUMN FORMAT SERVQUAL: AN EXPERIMENTAL APPROACH,” JOURNAL OF BUSINESS RESEARCH, vol. 49, no. 1, pp. 57–65, 2000, [Online]. Available: https://sid.ir/paper/577419/en

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