Information Journal Paper
APA:
CopyPARASURAMAN, A., ZEITHAML, V.A., & BERRY, L.L.. (1988). SERVQUAL: A MULTIPLE ITEM SCALE FOR MEASURING CONSUMER PERCEPTION OF SERVICE QUALITY. JOURNAL OF RETAILING, 64(1), 12-37. SID. https://sid.ir/paper/577778/en
Vancouver:
CopyPARASURAMAN A., ZEITHAML V.A., BERRY L.L.. SERVQUAL: A MULTIPLE ITEM SCALE FOR MEASURING CONSUMER PERCEPTION OF SERVICE QUALITY. JOURNAL OF RETAILING[Internet]. 1988;64(1):12-37. Available from: https://sid.ir/paper/577778/en
IEEE:
CopyA. PARASURAMAN, V.A. ZEITHAML, and L.L. BERRY, “SERVQUAL: A MULTIPLE ITEM SCALE FOR MEASURING CONSUMER PERCEPTION OF SERVICE QUALITY,” JOURNAL OF RETAILING, vol. 64, no. 1, pp. 12–37, 1988, [Online]. Available: https://sid.ir/paper/577778/en