Information Journal Paper
APA:
CopyBITNER, M.J.. (1990). EVALUATING SERVICE ENCOUNTERS: THE EFFECTS OF PHYSICAL SURROUNDINGS AND EMPLOYEE RESPONSES. JOURNAL OF MARKETING, 54(2), 69-82. SID. https://sid.ir/paper/579163/en
Vancouver:
CopyBITNER M.J.. EVALUATING SERVICE ENCOUNTERS: THE EFFECTS OF PHYSICAL SURROUNDINGS AND EMPLOYEE RESPONSES. JOURNAL OF MARKETING[Internet]. 1990;54(2):69-82. Available from: https://sid.ir/paper/579163/en
IEEE:
CopyM.J. BITNER, “EVALUATING SERVICE ENCOUNTERS: THE EFFECTS OF PHYSICAL SURROUNDINGS AND EMPLOYEE RESPONSES,” JOURNAL OF MARKETING, vol. 54, no. 2, pp. 69–82, 1990, [Online]. Available: https://sid.ir/paper/579163/en