Information Journal Paper
APA:
CopyPARASURAMAN, A., BERRY, L.L., & ZEITHAML, V.A.. (1988). A MULTIPLE-ITEM SCALE FOR MEASURING CUSTOMER PERCEPTIONS OF SERVICE QUALITY. JOURNAL OF RETAILING, 64(1), 12-37. SID. https://sid.ir/paper/581645/en
Vancouver:
CopyPARASURAMAN A., BERRY L.L., ZEITHAML V.A.. A MULTIPLE-ITEM SCALE FOR MEASURING CUSTOMER PERCEPTIONS OF SERVICE QUALITY. JOURNAL OF RETAILING[Internet]. 1988;64(1):12-37. Available from: https://sid.ir/paper/581645/en
IEEE:
CopyA. PARASURAMAN, L.L. BERRY, and V.A. ZEITHAML, “A MULTIPLE-ITEM SCALE FOR MEASURING CUSTOMER PERCEPTIONS OF SERVICE QUALITY,” JOURNAL OF RETAILING, vol. 64, no. 1, pp. 12–37, 1988, [Online]. Available: https://sid.ir/paper/581645/en