ALTERNATIVE SCALES FOR MEASURING SERVICE QUALITY: A COMPARATIVE ASSESSMENT BASED ON PSYCHOMETRIC AND DIAGNOSTIC CRITERIA

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PARASURAMAN A.; ZEITHAML V.A.; BERRY L.L.

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Journal Paper

Paper Information

Journal: JOURNAL OF RETAILING Year:1994 | Volume:70 | Issue:3 Page(s): 201-230

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Information Journal Paper

Title

ALTERNATIVE SCALES FOR MEASURING SERVICE QUALITY: A COMPARATIVE ASSESSMENT BASED ON PSYCHOMETRIC AND DIAGNOSTIC CRITERIA

Author(s)

PARASURAMAN A. | ZEITHAML V.A. | BERRY L.L. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

QUALITY ELEMENTS FUZZY MAPPING, A NEW APPROACH IN DETERMINING EXCELLENCE PATH FOR LIBRARY QUALITY PERFORMANCE

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APA: Copy

PARASURAMAN, A., ZEITHAML, V.A., & BERRY, L.L.. (1994). ALTERNATIVE SCALES FOR MEASURING SERVICE QUALITY: A COMPARATIVE ASSESSMENT BASED ON PSYCHOMETRIC AND DIAGNOSTIC CRITERIA. JOURNAL OF RETAILING, 70(3), 201-230. SID. https://sid.ir/paper/581646/en

Vancouver: Copy

PARASURAMAN A., ZEITHAML V.A., BERRY L.L.. ALTERNATIVE SCALES FOR MEASURING SERVICE QUALITY: A COMPARATIVE ASSESSMENT BASED ON PSYCHOMETRIC AND DIAGNOSTIC CRITERIA. JOURNAL OF RETAILING[Internet]. 1994;70(3):201-230. Available from: https://sid.ir/paper/581646/en

IEEE: Copy

A. PARASURAMAN, V.A. ZEITHAML, and L.L. BERRY, “ALTERNATIVE SCALES FOR MEASURING SERVICE QUALITY: A COMPARATIVE ASSESSMENT BASED ON PSYCHOMETRIC AND DIAGNOSTIC CRITERIA,” JOURNAL OF RETAILING, vol. 70, no. 3, pp. 201–230, 1994, [Online]. Available: https://sid.ir/paper/581646/en

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